Top end company

 

Dear readers and customers, I need your help regarding the ordering process of Millefeuilles  products. For me it is very important that every customer feels that it is easy and secure to order products from Millefeuille. At the moment all orders comes arrive to the company by e-mail or phone calls. Then we send an invoice to the customer and when we can see the money on our account we ship the products.

Do you think it would feel better if we also accepted credit cards like Master card, American Express and VISA? Or would Pay Pal be a better alternative? Could we do anything more to make the purchases even more safe for you who order? Tell me, what is your opinion and thoughts.

It is not always easy to shop products from  a web site- the fabric quality for example is impossible to feel over the internet. To change this therefore we have decided to send small fabric samples to customers who are interested to feel the fabric before the purchase. We have also (since some years ago)  introduced the possibility for customers to change or return  products 30 days after the shipment was made. Just to secure that you as a customer will be totally satisfied with your purchase.

After the purchase we also contact you as a customer to assure that you are satisfied with your order or if there is anything more we can do for you.

Our customers are very valuable for us and we listen to your thoughts. Since we produce top end bed linen and accessories the whole process around them also must be top end. From the first glance of for example a bed set, through your contacts with our customer department, when you get the beautiful package with the bed set and when you have used it for a while. This helps us to be a top end company as well.

Please share your thoughts with us by writing a comment on this blog or send us an email at: info@millefeuille.se

Thank you

Annelie